Systems Support Engineer (Remote)

Competitive
Permanent
Greater Toronto Area
16 Mar 2020
BBBH756060

Our client is seeking an engineer with strong diagnostic and a proven ability to manage customer expectations in challenging times.

Discovering customers infrastructure and supporting systems in their current state and transitioning them to a more supportable state would be a major factor in the successful delivery of this role.

You will be working amongst a team with varied skillsets and experience so you will be in a position both to provide guidance and learn from more senior resources.

Responsibilities

  • Work on shared services team delivering support to several customers in a variety of industries
  • Deliver support on issues of varying complexity
  • Act as a point of escalation within the team
  • Deal directly with customers on problem issues only escalating back into the business when required
  • Drive to understand complex and ambiguous environments, simplifying and providing clarity through work delivered
  • Where required co-ordinate with 3rd parties to deliver outcomes
  • Act as a customer advocate
  • Mentor and provide an example to more junior team members, assisting their learning on technical subjects and acting as role model for attitude and approach to work
  • Identification of improvement projects, relaying recommendations to accounts manager
  • Understand all compliance requirements and keeping of appropriate records to ensure these requirements are met
  • Be cognisant of operational security identifying changes to reduce risk along the way

Requirements

  • Industry Accreditation
  • A minimum of 5 years working in the IT industry
  • Proven experience of delivering technical support on varied systems
  • Experience working with and supporting HP switches
  • Experience working with and supporting SonicWALL Firewalls
  • HP Server Hardware support
  • Hyper-V Server clustering knowledge

Glen Hegarty's picture
Consultant | Quality Assurance & Support, Toronto
Toronto | ghegarty@morganmckinley.com